Refund and Returns Policy for PDN Engineering

This Refund and Returns Policy outlines the conditions under which you can return products purchased from PDN ENGINEERING CO.,LTD. (“we,” “us,” or “our”) via https://www.google.com/search?q=pdnengineering.com (the “Site”).

1. Our Commitment

We want you to be completely satisfied with your purchase from PDN Engineering. If for any reason you’re not entirely happy, please review our policy below.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it.
  • Be in its original packaging, including any boxes, pouches, certificates (e.g., authenticity or grading certificates), and tags.
  • Be returned within 7 days from the date you received it. (Please specify your return window, e.g., “30 days,” “14 days,” etc.)
  • Custom-made or personalized items are generally not eligible for return unless there is a defect in manufacturing or material.
  • Earrings may have special return restrictions due to hygiene reasons. Please check product descriptions carefully. (Consider if you want to include this or if all earrings are non-returnable).

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at PDNENGINEERING@OUTLOOK.COM within the specified return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Await Instructions: We will review your request and provide you with detailed instructions, including the return shipping address. Do not send items back before receiving our approval and instructions.
  3. Package Your Item: Securely pack the item(s) in their original packaging to prevent damage during transit.
  4. Ship Your Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Number] business days. (Specify your processing time, e.g., “7-10 business days”).
  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., wrong item sent, defective product).

5. Exchanges

If you wish to exchange an item, please follow the return process as outlined above to return the original item for a refund, and then place a new order for the desired item. This ensures the fastest and most efficient way to get your new item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at PDNENGINEERING@OUTLOOK.COM with your order number and photos of the damage/defect. We will work with you to resolve the issue promptly, which may include a replacement or full refund.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at PDNENGINEERING@OUTLOOK.COM.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us at:

PDN ENGINEERING CO.,LTD.

Email: PDNENGINEERING@OUTLOOK.COM

Phone: +66 0956957899

1/91 Soi Phahon Yothin 40 CHATUCHAK, BANGKOK, 10900 THAILAND